Dear Valued Guest,

Your spa treatments are reserved exclusively for you, and we sincerely appreciate your continued support. We kindly request that you adhere to our scheduling policies.

Cancellations made with less than 24 hours’ notice will incur a charge of 50% of the scheduled service fee, which will be billed to the valid credit card we have on file. This charge will be processed on the same day as your scheduled services. Guests may cancel their appointments online up to 24 hours before the scheduled time. If you need to cancel within 24 hours of your appointment, please contact our front desk at (403) 783-2999.

In the event of a no-show, defined as failing to attend the appointment without prior notice, the full amount of the booked service will be charged to the valid credit card on file. This charge will also occur on the same day as your scheduled services.

To ensure the best experience for all our guests, we strive to maintain an organized schedule. Advance confirmation of appointments guarantees availability and allows our team to provide the highest level of service. Please note that our therapists and technicians are compensated on a commission basis and depend on scheduled appointments.

These changes will take place as of October 1st 2025.

I want to thank you for your understanding and continued patronage of Altitude Spa. Your support has allowed us to provide services to Ponoka and surrounding areas for 15 years now. We are so grateful to you.

With gratitude,

Kim Green
Altitude Spa Owner